Shipping policy

SHIPPING & DELIVERY POLICY

At Cobelim we work continuously so that you receive your order as quickly and efficiently as possible. Below are the details about processing and delivery times.

1. Order Processing Time

  • All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and holidays) after purchase confirmation.
  • Once your order ships, you will receive an automatic email with your tracking number so you can follow your package at all times.

2. Estimated Delivery Times

We offer standard shipping directly to your address. Estimated delivery times vary depending on the destination:

  • United States: 7 to 12 business days.
  • International / Rest of the world: 10 to 20 business days (depending on the destination country).

Note: Delivery times are estimates and start counting from the dispatch date of the package, not from the day the purchase is made.

3. Shipping Rates

  • Standard Shipping: The applicable shipping fee will be calculated and clearly shown at checkout before you complete your purchase.
  • (Optional) Free Shipping: If we offer free-shipping promotions, they will be applied automatically once the requirements displayed in the store are met.

4. Order Tracking

When your package has been shipped, we will provide you with an enabled tracking code. You can use it directly in our tracking portal or on global tracking platforms such as 17track.net.

If more than 15 business days have passed since you received the shipping confirmation and you still have no information about your package, please contact us immediately.

5. Incorrect or Incomplete Delivery Address

It is the customer's responsibility to make sure the shipping address entered at checkout is correct and complete. Cobelim is not responsible for packages not delivered or returned due to incorrect or insufficient addresses provided by the user.

If you notice any error in your address, write to us as soon as possible within the first 12 hours after placing the order so we can correct it before dispatch.

6. Taxes and Customs Procedures

Depending on your country's regulations, international shipments may be subject to import taxes, duties or customs fees. These charges are not included in the product price or the shipping cost of our store and are the sole responsibility of the buyer upon receiving the order.

7. Questions about your shipment?

If you have any questions about the status of your order or need assistance with your package, feel free to contact us:

  • Email: josequevedo@cobelim.com