Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at josequevedo@cobelim.com. Once your request is approved, we will send you precise instructions and the address to send the package to. Items returned without a previously approved return request will not be accepted.

For any return questions, you can write to us at any time at josequevedo@cobelim.com.

Damages and issues
Please inspect your order as soon as you receive it. Contact us immediately if the item is defective, damaged, or if you receive the wrong product, so we can evaluate the issue and arrange a replacement or the appropriate solution.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or personalized products and opened personal care or hygiene items. We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions about your item, email us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the current product and, once the return is approved, make a separate purchase.

European Union - 14-day cooling-off period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The product must meet the same requirements: unused, with tags, and in its original packaging.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, it will be automatically processed to your original payment method within 10 business days. Please remember it can take additional days for your bank or credit card company to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received the money, contact us at josequevedo@cobelim.com.